Non-geographic numbers
From 0800 to Premium Rate, we have a diverse and advanced range of features to improve your contact with your customers.
Listed below is the full range of numbers we can provide,
along with a brief description.
These types of number as known as non-geographic numbers (NGN), so called because they do not relate to any particular area of the country or regional code.
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Free to caller, you pay the cost of the call. Suitable for sales lines / encouraging calls. |
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Local rate to caller; you pay nothing. Suitable for service lines;
appearing local to your customers |
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National rate to caller. Suitable for appearing geographically anonymous; projecting a national presence to your clients. |
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10 pence per minute to caller; you earn a small rebate from your inbound calls that is credited against your bill for outgoing calls. |
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Premium rate number. Used for information & service lines / specialist applications. Caller pays up to £1.50 per minute; you earn significant rebates from this cost. Certain premium rate services may require prior licensing from ICSTIS, the regulatory body that oversees this aspect of the industry. Tel-bureau has experience in providing consultancy in securing this type of listing, and will consider assisting with most briefs. |
Setting up a non-geographic number is quick and simple.
It is basically merged over your existing line and number and when dialed rings automatically the predetermined phone or lines required. With no requirements for site visits by engineers or unique equipment, our non-geographic numbers are efficient and easy to use.
Non-Geographic Numbers are usually set up within 24 hours (moving your non-geographic number from another carrier will take longer, depending on the carrier).
We can provide ‘batches’ of numbers en-masse for clients with a specific need, e.g. regular advertisers in a variety of sources etc.
Using a different non-geographic number in each of your advertisements is a fantastic way of monitoring direct response levels, thus helping to assess the cost-effectiveness of your advertising mix. We provide you with a detailed management report each month indicating total numbers of calls to each number, durations, peak calling times – in short, virtually any inbound call statistic a marketing manager could want.
We can even offer a bespoke facility that allows operators to flag individual inbound calls as a "sale", "lead" etc, at the touch of a button on the call agent’s telephone –
so you know not only what generates the best direct response, but also the most converted sales.
Intelligent Call Handling
Coupled with the detailed functionality described above, we have developed a variety of ‘intelligent call handling’ facilities to enhance the way you manage your inbound call traffic.
We have applications suitable for the small office or workshop right through to complex call centre requirements with a need not only to handle, but manage effectively, tens of thousands of calls each day.
All this can be achieved without installing any hardware on site, thus requiring no capital expenditure on behalf of the end-user. Very often, the up-front cost is zero, meaning that the system funds itself as its benefits become increasingly apparent to your organization.
A brief summary of the more popular applications is set out below. We specialize in providing free consultancy on this exciting area of the business, and combine multiple elements of the product set listed below to deliver a customized service driven by the needs of your organization
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Auto Attendant -is an Interactive Voice Response (IVR) service that will welcome callers and filter them though to the relevant department. Situated on the national network.
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Queue Manager -will benefit all businesses that experience inbound call peaks. Instead of turning customers away, it will hold them in a queue at network level and can even inform them of their position in the queue. A variety of ‘music on hold’ facilities are available, including live radio feed.
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Complex Call Routing -is a network-based call routing facility that can automatically direct calls to more than one office using only one number, route calls based on the location of the caller and divert calls based on time of day or day in year.
All of the above can be enhanced by applying Call Care. By delivering ‘near real time’ statistical information, Call Care enables you to gain a clear picture of exactly what’s going on in your call centre and make informed decisions about any changes which may be necessary. On-line customer controlled changes are a standard feature of many of our services – all tailored, of course, to match your specific needs.
Combined with Call Replay, our network-based call recording facility, Tel-bureau has the technical expertise and access to the right facilities to put you in control of your inbound telephony – turning a cost centre into a profit centre.
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