Tel-bureau Replay consists of an entire recording platform that is located directly within the national network, and offers complete integrated call recording solutions for all types of businesses and services.
Tel-bureau Replay can be used on both inbound and outbound calls; inbound calls require use of a Tel-bureau non-geographic number in order for the service to be provided.
We can, if required, port your existing number(s).
Providing access to the most flexible and creative call recording services available,
Tel-bureau Replay not only eliminates your need to purchase any in-house call recording equipment, but also eradicates any maintenance problems and costs that are usually associated with it.
This purpose-built recording system automatically records the conversation of the two parties once the call is answered and stores it in the system for later retrieval.
Tel-bureau Replay is a network-based call recording solution, which means that all recordings within a given period are available instantaneously, at the click of your mouse.
Replay may be an especially appropriate feature to add if:
- You are in the financial services industry and complete ‘distance transactions’.
- You will be aware that all calls of this nature must be recorded to ensure compliance.
- You wish to monitor the quality of your inbound/outbound sales agents’ transactions.
- You use ‘home-workers’ as part of your business model
- You have concerns about staff abusing the telephone
- You have concerns about your internal security
- Your business may be prone to disputes about ‘who said what’ – e.g. Estate Agents
Please do note that you have a legal obligation to advise all parties that calls are being recorded. Failure to do so may render recordings inadmissible as evidence, and may be in breach of employment / human rights legislation.
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