Putting people first, at the heart of any telecoms strategy
Tel-bureau people are passionate about our customers. Our aim is to delight our customers and provide an excellent experience – first time, every time.
Vision
We are working to meet our customers’ needs today as we innovate to meet their needs of tomorrow. This will always involve getting closer to our customers, understanding their business and establishing long-term relationships with them, which are characterized by honesty, integrity and professionalism.
Our passion for our customers will help us to connect with them, helping to develop our relationships and provide a truly delightful experience; first time, every time.
Values
The values which underpin our vision, and that all of our staff have undertaken to respect, are as follows:
Trustworthy
• Building honest and open working relationships
• Being reliable and acting with integrity
• Delivering on promises every time Supportive
• Using common sense and judgment when making decisions
• Being open and honest in our dealings with others
• Working together to make complex issues simpler for our customers and ourselves
• Pulling together to put the customer first
• Supporting each other and delighting in others’ success Inspiring
• Being passionate about delivering the very best service the industry can offer
• Wanting to make a difference – every time, every day, every client
• Supporting each other without waiting to be asked
Dedicated
• Believing in what we do and what we strive to achieve
• Going the extra mile to support our clients and our colleagues
• Setting high goals and giving 100%
• Demanding nothing but the best – from ourselves and those around us
Customer Promise - We make the following salient promises
1) Whenever you contact us, we will make sure you speak with a
real person at our UK-based helpdesk
2) We will provide a truly delightful service, first time, every time
3) If we cannot answer your query immediately we will call you back
4) We will provide you with a named account manager, who remains in contact for the lifetime of our agreement. The manager undertakes to be personally accountable for the level of service you receive.
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